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Decision Making and Problem Solving



  • Decisiveness

  • Interpersonal Skills

  • Leveraging Diversity

  • Problem Solving

  • Resilience

  • Team Building


Today’s federal employee operates in a fast-paced, complex, and constantly changing workplace. You need the critical thinking skills required to recognize problems, analyze relevant information, synthesize information, and make the best decision for your organization and stakeholders. Part of being an effective leader is having the ability make decisions during challenging times and under difficult circumstances. Improving your ability to effectively solve problems and make decisions will help you work more efficiently, increase productivity, overcome challenges, and achieve personal and organizational goals.


Through a combination of lectures, small group discussions, team exercises, and a capstone project, you’ll learn how to:

  • Recognize and define pain points before they become organizational problems.

  • Identify and evaluate a problem’s potential causes using multiple methods.

  • Use the power of brainstorming and mind-mapping to aid in problem solving.

  • Apply the best decision-making style to different types of problems.

  • Use the "whole-brain" decision-making process in times of crisis.

  • Increase the effectiveness of your recommendations through different communication styles.

  • Incorporate ethical decision making into your decisions to promote trust and accountability, resulting in increased engagement and retention.


Who Should Attend

This course is open to all Federal employees across all leadership levels.

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