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Emotional Intelligence



Emotional intelligence, commonly known as "EQ," is a group of skills and competencies that help individuals better understand, use, and manage their own emotions and those around them. Leaders with a higher EQ tend to have better interpersonal skills and stronger relationships, contributing to personal and career success. Increasing your EQ will help you as a leader to improve employee engagement, understand the impact your emotions have on your team, resolve conflict, improve communication skills, and facilitate increased productivity and creativity in the workplace. You can readily learn and increase your EQ over time; it just takes dedication, commitment, and practice.


  • Decisiveness

  • Emotional Intelligence

  • Interpersonal Skills

  • Leveraging Diversity

  • Resilience

  • Team Building


  • 2 days


  • Online


This course will introduce you to the core skills of EQ – self-awareness, self-management, social awareness, and relationship management – and strategies to improve them. You’ll take a research-based EQ assessment to help you identify your level of EQ and the steps you need to take to begin improving right away. In this course, you’ll learn how to:

  • Define, evaluate, and understand the value of EQ as it pertains to leadership.

  • Distinguish the different elements of EQ and how they can influence different outcomes.

  • Improve your EQ in the workplace and develop an action plan.

  • Manage healthy conflict and collaboration.

  • Create strategies to enhance individual communication and team resilience.

  • Develop personal and social awareness.

  • Build stronger relationships and teams.


Who Should Attend

This course is open to all government employees across all leadership levels. It's also available for private sector employees.

Additional Information

The curriculum is based on Bradberry and Greaves’ best-selling book, “Emotional Intelligence 2.0” and includes the TalentSmart® EQ-i assessment.

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